Останнє оновлення: 9 лютого 2026 року
Policy version: 14 September 2026
This policy explains returns to Studio Office, operated by Takis Charalambous & Co Ltd. It distinguishes change-of-mind withdrawal from faulty or incorrectly supplied goods.
A standard chair or other product not suiting your preferred fit, size, colour or comfort can be a change-of-mind return. You do not have to allege a defect or give a reason to exercise an applicable withdrawal right. Personal discomfort alone does not automatically establish a product defect, but rights relating to the agreed description, specification or an accepted particular purpose remain unaffected.
The consumer withdrawal provisions apply to eligible distance purchases, including e-shop orders and contracts concluded remotely through a quotation, email or payment link. Collecting a remotely purchased item from a showroom does not, by itself, remove these rights.
Unless a statutory exception applies, you may withdraw from a consumer distance purchase without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
For several goods ordered in one order and delivered separately, the period runs from receipt of the last good. For goods delivered in several lots or pieces, it runs from receipt of the last lot or piece. For regular deliveries over a defined period, the relevant period runs from receipt of the first delivery.
You may also notify us of withdrawal before delivery. Sending your clear withdrawal notice before the period expires is sufficient; you do not need to wait for a reply from us.
Any longer period required by law remains available. Where the required withdrawal information was not supplied, the statutory extension applies, which can extend the period by up to 12 months. If the missing information is supplied during that extension, the period normally ends 14 days after you receive it.
Tell us clearly that you wish to withdraw and provide enough information to identify you and the purchase. An order number is useful but is not compulsory where the order can be identified another way.
You can email info@takis.com, write to Studio Office, Takis Charalambous & Co Ltd, 19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus, use our online withdrawal function, use the optional model form below, or give another unequivocal statement through an available contact channel.
No return-authorisation number, explanation, medical evidence, photograph or advance payment for collection is required merely to submit a valid withdrawal notice. A return reference and transport instructions help us administer the return; they are not permission to exercise the right.
For an electronic withdrawal submitted through our online function, we send an acknowledgement on a durable medium, including the submitted information and its date and time. Keep a copy of your notice and any acknowledgement for your records.
Unless we have offered to collect the goods, send them back or hand them over without undue delay and no later than 14 days after you notify us of withdrawal. The deadline is met if you dispatch the goods before that period expires. They do not have to arrive within those 14 days.
The default goods-return address is:
Studio Office – Returns
Takis Charalambous & Co Ltd
19 Vyzantiou Street, Strovolos
2064 Nicosia, Cyprus
Telephone: +357 22 874444
Use a different receiving point only where it was clearly designated for your order before purchase or subsequently agreed with you. We will not impose a later change that unfairly increases your return cost or prevents a timely return.
For a chair or other bulky item sent by a carrier, arrange delivery to the receiving address, rather than leaving the item at a port, depot or warehouse which we have not agreed to collect from. You may also hand over the goods at the receiving point during receiving hours. Contact us for practical access and receiving arrangements; this does not make withdrawal conditional on approval.
Keep evidence of dispatch identifying the goods or order, destination and dispatch date. Send it to us when relying on dispatch evidence for reimbursement. A booking that has not yet been collected or dispatched is not evidence that the goods have been sent.
You bear the direct cost of returning the goods where we supplied the legally required information before you entered the contract. This is the return journey to Studio Office, not the original delivery journey to you.
For goods that cannot normally be returned by post, including assembled chairs and other bulky furniture, the required return price or, where appropriate, a reasonable maximum estimate must be supplied before purchase. The applicable information for your order takes account of the product, quantity, return origin, receiving point and service scope.
A small-parcel or locker rate does not apply to a chair or other item excluded from that service. The amount charged for your original delivery is not automatically the price of returning it.
You may arrange a suitable carrier yourself. Where we offer a collection service, we explain its price and scope before you agree to use it. Optional packing, insurance or additional handling is not treated as compulsory unless a lawful requirement and its cost were properly disclosed. We do not require you to purchase unnecessary services to exercise withdrawal.
We do not impose a return administration fee, an automatic restocking fee or a payment-processing deduction. We cannot require you to bear a return cost where the law places it on us, including where the required pre-purchase disclosure was missing. Necessary costs of a remedy for non-conforming goods are handled separately under section 11.
Take reasonable care of the goods and return the components, accessories, manuals and other items supplied with them. Use the original protective packaging where available. Suitable replacement protective packaging may be used where the original packaging is unavailable.
Protect upholstery, mesh, armrests, mechanisms, finishes and protruding parts against movement, impact, dirt and moisture. A carrier may have reasonable requirements for safe carriage. Contact us when you need packing guidance, particularly for an assembled chair or other bulky item.
Do not dismantle a gas lift, electrical component or mechanism that is not intended for customer disassembly. The fact that we supplied an item already assembled does not make it non-returnable.
Once you have decided to return the goods, avoid further use beyond what is reasonably necessary to handle and prepare the return. Photographs before packing are helpful for resolving transport questions, but are not a condition for giving a withdrawal notice.
The absence of original packaging does not automatically cancel the withdrawal right. Any claim relating to damage, missing items or diminished value is assessed individually under applicable law, rather than by an automatic rejection rule.
You may handle goods as necessary to establish their nature, characteristics and functioning. For a chair, reasonable inspection can include sitting in it and checking the controls and adjustments. The right is not an unrestricted period of prolonged everyday use.
Opening a box, reasonably trying the product, or receiving furniture in assembled condition does not automatically remove the withdrawal right. We do not apply an arbitrary universal number of permitted sitting minutes.
Where the law allows it, you are responsible for an actual reduction in value caused by handling beyond the necessary inspection. Examples may include damage, staining, missing components or wear attributable to excessive use. These are examples for assessment, not automatic deductions.
We will explain any proposed deduction, its factual basis and supporting evidence. A deduction must reflect the legally recoverable loss, not a standard percentage or a penalty for changing your mind. We will not make a diminished-value deduction where the law prevents it, including a relevant failure to supply the required withdrawal information.
A return-transport incident is assessed using the facts, the transport arrangement, causation and applicable law. We do not automatically attribute every incident to the customer or refuse every affected return.
For a valid withdrawal from the whole order, we reimburse the payments required by law, including the price paid for the goods, the associated tax and the cost of the least expensive standard delivery method we offered to your delivery destination for that order.
If you expressly chose a more expensive delivery method, we do not have to reimburse the extra cost above that standard method. Where delivery was free, we do not invent an outbound shipping charge and deduct it retrospectively.
The refund may reflect a legally justified, evidenced reduction in value under section 7. A customer-paid return service is a separate cost; we do not deduct its price twice or deduct an unagreed collection charge. Any agreed offset against a refund must be lawful and explained.
For a partial return, we explain the allocation of the original delivery charge and any genuinely applicable order-level discount using the order details and the law. We do not use a partial return to introduce an undisclosed charge, an automatic penalty or an arbitrary repricing of retained items. A set or bundle supplied as one product may require assessment as a whole rather than as separate products.
We reimburse without undue delay and no later than 14 days after being informed of your decision to withdraw, subject to the following lawful withholding rule.
Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods back or you provide evidence of having sent them back, whichever happens first. We do not start a new 14-day refund period when the goods arrive or when an inspection finishes. An internal inspection process does not override valid dispatch evidence or extend the deadline beyond what the law permits.
We use the original payment method unless you expressly agree to another method without a refund fee. We do not require you to accept store credit instead of a monetary refund to which you are entitled. If the original payment method cannot receive the refund, we will agree a suitable alternative with you.
A payment provider may need time to show a refund after it is issued. We will provide the refund reference or confirmation reasonably available to us; that processing time does not change our obligation to issue the refund when due.
A statutory withdrawal exception applies only where its legal conditions are met. Goods genuinely made to your individual specifications or clearly personalised can fall within an exception. The relevant specification and information about the exception are supplied before purchase.
A standard catalogue item is not automatically personalised because you select a standard size, colour, upholstery or offered configuration, because it is ordered specially from a supplier, or because it has a long lead time. Genuine individual manufacture must be distinguished from those situations.
Discounted, promotional, clearance and display products do not automatically lose the distance-purchase withdrawal right. A disclosed condition issue is not a waiver of unrelated rights. Nor does ordinary furniture become non-returnable merely because packaging has been opened.
The withdrawal rules for separately purchased services are explained in the Terms & Conditions. Gift Card Terms address gift-card purchases and payments. A change-of-mind exception never removes remedies for non-conforming goods or other rights which cannot be excluded.
If goods appear faulty, damaged or different from the accepted order, contact us at sales@takis.com. This is assessed separately from a change-of-mind return, and we bear necessary remedy costs where the law requires it.
Please report visible transport damage or missing items promptly, preferably within seven days, to assist investigation. This is a request for cooperation, not a deadline that removes statutory rights. A clean delivery signature or inability to supply a particular photograph does not automatically invalidate a claim.
Our Warranty & Service Policy explains the legal guarantee and manufacturer warranties. You are not required to describe a poor-fit return as a defect; equally, a genuine non-conformity claim will not be rejected merely because an ordinary return period has ended.
An exchange is subject to availability and any agreed price or delivery difference. You may exercise an applicable withdrawal right and place a separate order for another product; you are not required to accept an exchange instead of a refund.
We do not offer an automatic change-of-mind return for contracts concluded in a showroom or for genuine business purchases unless a separate policy or agreement provides it. Any agreed concession will be explained before it is accepted. Statutory and contractual remedies remain unaffected.
Failure to collect, refusal of a delivery or simply sending back goods does not always communicate an unequivocal withdrawal. Tell us clearly that you wish to withdraw so that the notice can be identified. A clear statement already supplied is not invalid merely because you used a different available contact route.
Complete and send this form only when you wish to withdraw. Using it is optional; another unequivocal statement is sufficient.
To: Takis Charalambous & Co Ltd, trading as Studio Office, 19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus. Email: info@takis.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods / for the provision of the following service:
Goods or service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
Delete the alternatives that do not apply. An order reference may be included to help identify the purchase, but is not compulsory where the contract can be identified otherwise.
The version supplied for your purchase applies, subject to mandatory law and any more favourable binding agreement. A later change to this website does not retrospectively add a return charge or remove an existing right.
For notices and assistance, email info@takis.com or call +357 22 874444.
