Policy version: 14 September 2026
Takis Charalambous & Co Ltd, trading as Studio Office, is responsible for the personal information it processes to operate this e-shop, handle enquiries and manage purchases and after-sales service.
For privacy enquiries or rights requests, contact info@takis.com, telephone +357 22 874444, or write to 19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus. Please identify your message as a privacy enquiry so it can be directed appropriately.
This notice concerns customers, potential customers, website users, recipients of deliveries or gift cards, and people contacting us on behalf of an organisation. It is an information notice, not a request for blanket consent. Purchasing from us does not automatically subscribe you to marketing or authorise optional tracking.
Depending on your interaction with us, we process your name, contact details, billing and delivery addresses, order contents, selected configurations, invoice information and relevant business details. We also process information needed for an enquiry, quotation, delivery appointment, return, complaint or warranty claim.
If you create an account, we process the account information and purchase records associated with it. If you subscribe to marketing, we record the contact details, preferences and consent information needed to manage that subscription.
For a gift or an order delivered to someone else, we process the recipient information necessary to fulfil the instruction. Please provide only information you are authorised to share and let the recipient know that we will use it for the delivery or gift. A recipient is not automatically added to our marketing list.
Website use can generate technical information such as IP address, browser and device details, request times, security events and information needed to maintain a shopping session. Optional analytics or advertising information is handled according to the consent choices explained in the Cookie Policy.
We receive transaction status, payment references and relevant limited payment information from the payment service used for an order. We receive dispatch, delivery, collection and return information from the relevant logistics provider. We may receive information from a manufacturer or service partner when arranging a product remedy.
We do not ask you to send full card details, card security codes or banking passwords in a support message. Card-entry information is handled through the payment provider’s payment process; the order records used by Studio Office are not intended to store your complete payment-card credentials.
We use the information needed to respond to your request, prepare a quotation, enter and perform a contract, deliver goods, manage payments and provide related support. The legal basis is performance of a contract or steps requested before entering one, where you are the contracting individual.
Where you act as a contact for a business customer, we generally rely on our legitimate interest in communicating with that organisation and managing the commercial relationship, rather than treating you personally as the contracting party.
We process information needed for accounting and tax obligations, statutory withdrawal and conformity remedies, product-safety obligations and lawful requests from authorities. The legal basis is the applicable legal obligation. Some practical after-sales processing may also be necessary to perform the purchase contract.
We process proportionate technical and transaction information to protect accounts and systems, investigate suspected fraud, manage disputes and establish, exercise or defend legal claims. We rely on our legitimate interests in protecting our business, customers and legal position, balanced against the rights and reasonable expectations of the individuals concerned, or on a specific legal obligation where applicable.
This does not authorise unlimited monitoring or turn optional advertising tracking into necessary security processing.
We use consent for the newsletter and optional electronic promotional communications you choose to receive, and for cookies or similar technologies that require consent. Consent is separate from placing an order and can be withdrawn as explained below.
Optional analytics and advertising are not activated merely because you continue browsing. The consent controls identify the relevant purposes and providers before you make a choice.
We need the information necessary to identify an order, take payment, issue required records and deliver or provide the chosen service. Without essential information, we may be unable to fulfil that request. Optional marketing preferences are not necessary to purchase.
We may ask for proportionate verification information where there is a genuine security, invoice or legal requirement. We do not require an identity-document copy for every ordinary enquiry, return or privacy request simply as a default procedure.
Please do not send unnecessary medical details or other sensitive information in a chair-fit enquiry or withdrawal notice. A change-of-mind return does not require a medical reason. If sensitive information is genuinely needed for a specific matter, it requires a separate applicable legal condition and appropriate safeguards; it is not treated as ordinary marketing data.
Access is limited to people and organisations with a relevant role in the processing. Recipient categories include authorised Studio Office staff; payment and banking providers; delivery, warehouse and installation partners; manufacturers and service partners assisting with a claim; and providers of hosting, order-management, IT, communications and customer-support services.
Payment providers include the provider selected in the payment process. Delivery partners may include ACS, BOX NOW and the furniture carrier used for the order. Those recipients receive information appropriate to their role, not an unrestricted copy of every customer record.
Analytics and advertising providers receive information only where the relevant processing is lawfully enabled. The Cookie Settings information identifies the optional website providers and their purposes. Professional advisers and public authorities may receive information where necessary for advice, legal proceedings, regulatory requirements or another lawful disclosure.
A provider may act as our processor for some activities and as an independent controller for others, such as its own regulated payment or fraud-prevention duties. Its own privacy notice explains those independent activities. We remain responsible for processing for which we determine the purposes and means. We do not sell personal information.
A provider or its support infrastructure may process information outside Cyprus, including outside the European Economic Area. A Cyprus business address or an EU-facing website does not mean every service is hosted only in the EEA.
Where an international transfer is made, we must have the applicable lawful transfer basis and safeguards. Depending on the recipient and destination, these may include an applicable European Commission adequacy decision or approved standard contractual clauses, together with any assessment and supplementary measures required for the transfer.
You can contact us for information about the destinations and safeguards relevant to your information and to request a copy of the applicable safeguards, subject to legitimate redactions. Accepting purchase terms is not treated as a general waiver of international-transfer protection.
We retain information for the purpose for which it is needed, taking account of legal requirements, the duration of the relationship and any active dispute. The criteria differ by record type.
Order, invoice and tax records: retained for the applicable statutory accounting and tax period, with any further retention limited to a continuing legal obligation or a justified legal claim.
Delivery, return and warranty records: retained for the relevant service or guarantee period and as needed to handle an active claim or applicable limitation period. A longer commercial product warranty may justify keeping the evidence needed to administer that warranty, rather than every unrelated communication.
Account information: retained while the account is maintained and the information remains necessary. Account closure does not require deletion of invoices or other information we must independently retain.
Enquiries and support correspondence: retained while the matter is active and for a proportionate period justified by follow-up, the underlying purchase or a dispute. Unnecessary attachments and sensitive details should not be retained merely because they arrived in a message.
Marketing information: retained while the relevant subscription and lawful basis remain valid. After an unsubscribe request, we may keep the minimum suppression record needed to avoid contacting you again and appropriate evidence of consent or withdrawal.
Security and consent records: retained for a proportionate period needed to investigate events, protect systems or demonstrate compliance. Cookie and similar-technology persistence is specified in the current consent-manager details rather than assumed to be identical for every cookie.
When information is no longer needed, it is deleted or anonymised. Where deletion from a protected backup follows a scheduled replacement cycle, the information remains restricted and must not be returned to ordinary use without a lawful basis.
You can unsubscribe from promotional emails using the unsubscribe facility or by contacting sales@takis.com. Withdrawal of marketing consent does not prevent us from sending necessary order, delivery, safety, refund or service communications.
Use Cookie Settings to review or change optional website choices. Refusing optional cookies does not require you to withdraw from a purchase. Withdrawal of consent does not affect processing that was lawful before withdrawal.
You may object at any time to processing for direct marketing, including associated profiling. We will stop that processing. A minimal suppression record may still be needed to honour your choice.
Subject to the legal conditions, you may request access to your personal information and a copy; correction of inaccurate information; erasure; restriction; and portability of data you supplied where the relevant consent or contract and automated-processing conditions apply.
You may object to processing based on legitimate interests for reasons relating to your situation. Where processing is based on consent, you may withdraw that consent. You also have the applicable protections concerning solely automated decisions producing legal or similarly significant effects.
These rights are not absolute. For example, a valid tax-retention requirement or the need to defend a legal claim may prevent immediate erasure of a particular record. We will explain any restriction or refusal and the available complaint route.
Contact sales@takis.com and describe the request. We may ask for information proportionate to resolving a reasonable doubt about identity, to avoid disclosing information to the wrong person. We will not demand excessive identification merely because you make a request.
We respond without undue delay and normally within one month. Where the law permits an extension for complexity or the number of requests, we will explain it within that initial period; the extension can be up to a further two months. Requests are normally free, subject to the limited circumstances in which the law permits a reasonable fee or refusal.
Payment authentication, fraud controls and website or support tools may involve automated processing. A payment provider’s own decisions are explained in its privacy notice. Advertising-related profiling, where enabled, is subject to the appropriate disclosure and consent requirements.
You may contact us to question an order-processing restriction, obtain assistance from a person or challenge a decision affecting you. Where the law gives you a right to human intervention in a solely automated significant decision, to express your view or to contest it, that right remains available.
An automated assistant is not a substitute for statutory remedies or a medical professional. Avoid entering payment credentials or unnecessary sensitive information into chat.
We apply technical and organisational safeguards appropriate to the information and risks, including appropriate access controls and secure handling of transactions. No system is entirely risk-free. Report a suspected security issue involving your account or purchase promptly and avoid sharing passwords.
External sites and services have their own privacy information. Following a link or using a third-party feature may involve that provider’s processing, but does not automatically absolve Studio Office of responsibilities for its own processing or integration.
The e-shop is not directed at children for independent purchases or marketing subscriptions. A purchase must be made with the legal capacity and any authorisation required by applicable law. Contact us if you believe a child has supplied information inappropriately so that we can assess and address it. We do not use a blanket age statement to ignore information we are legally required to handle.
You may contact us first, but are not required to do so before exercising the right to complain to a supervisory authority. In Cyprus, the relevant authority is the Office of the Commissioner for Personal Data Protection. You may also complain to the authority in the country of your habitual residence, place of work or the alleged infringement, as provided by law.
We update this notice when processing or legal requirements change and provide further notice where required. Publishing a revised notice is not consent to a new purpose that requires your consent.
Studio Office | Takis Charalambous & Co Ltd
19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus
Email: info@takis.com
Telephone: +357 22 874444
