Версия политики: 14 сентября 2026 года
Studio Office is the trading name used in this e-shop by Takis Charalambous & Co Ltd, a company registered in Cyprus, company registration number HE30629, VAT registration number CY10030629Z. In these terms, “Studio Office”, “we”, “us” and “our” refer to that company.
Our customer-service and correspondence address is 19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus. You can contact us at info@takis.com or +357 22 874444.
These terms apply to purchases from our e-shop and to remote orders concluded through our quotations, email correspondence or payment links where these terms are supplied for the purchase. They do not retrospectively replace the terms of an existing order.
A consumer is an individual acting for purposes outside their trade, business, craft or profession. Consumer rights described in these terms apply where the purchaser qualifies as a consumer under applicable law. An invoice address, VAT number or selection in a form does not, by itself, determine that status.
Business purchases may also be subject to separate terms expressly agreed before the contract is concluded. Unless we expressly agree otherwise, we do not offer business purchasers a voluntary change-of-mind return or cancellation right. This does not remove contractual remedies or rights that cannot lawfully be excluded.
Purchases concluded in a showroom do not automatically carry the withdrawal right applicable to distance purchases. An order concluded remotely does not lose its distance-purchase status merely because it is collected from a showroom.
Your contract includes the accepted product specification, price, delivery arrangements and other information supplied before you commit, together with these terms and the applicable Shipping & Delivery Policy and Returns & Refunds Policy. Gift cards are additionally subject to the Gift Card Terms.
An individually agreed term applies to the matter it specifically addresses, but cannot remove mandatory consumer protection. A general policy statement does not cancel a more favourable binding promise made for your purchase. Where applicable law requires an ambiguous consumer term to be interpreted in the consumer’s favour, that rule applies.
Our Privacy Policy and Cookie Policy explain personal-data processing. Agreeing to purchase terms is not consent to optional marketing or tracking.
Please check the product description and selected size, finish, upholstery, quantity and configuration before ordering. Items used for styling in photographs are not included unless the description says that they are. The accepted specification identifies what is supplied.
Screen settings and lighting may affect how colours and finishes appear. Natural materials may have variations consistent with the characteristics described before purchase. These points do not permit us to supply a materially different product or avoid responsibility for inaccurate descriptions, missing features or other non-conformity.
We will not substitute a different model, size, finish or specification without your agreement. Contact us before ordering when an exact colour match, dimension, access requirement or other characteristic is essential to your purchase.
Product-selection and ergonomic guidance is based on the information available to us and is not a medical assessment or a guarantee of individual comfort or pain relief. A product not suiting an individual’s preference does not, by itself, establish a defect. This does not limit rights arising from a description, express promise or particular purpose that we agreed the product would satisfy.
Prices are in euro. Consumer-facing totals include the VAT applicable to the order. Where a price excluding VAT is also displayed, it is identified separately. Delivery destination and any applicable tax treatment are taken into account before the purchase becomes binding.
The total payable, including mandatory delivery charges and any selected additional services, is provided before you commit to the purchase. A quotation request is not a completed purchase. Where a delivery or return-freight quotation is needed, we supply the required information before inviting a binding acceptance.
Business tax treatment is assessed on the circumstances of the transaction and any required evidence. Providing a VAT number does not automatically establish entitlement to a VAT exemption. We do not add an undisclosed mandatory charge after you have entered a binding consumer contract.
An optional service is charged only where you select or expressly agree to it. We do not treat a preselected option as your agreement to an additional payment.
A promotion applies to the products, variants, dates and conditions stated in that offer. Offers do not necessarily apply to every size, finish, showroom purchase or separately negotiated quotation. Discounts cannot be combined unless the offer permits it.
The price and promotion accepted for your order remain applicable to that order. We do not retrospectively remove an agreed discount because we later change a promotion. A discount or clearance label does not remove statutory withdrawal or conformity rights.
If we identify a genuine listing or pricing error before accepting an order, we will explain the issue and offer the correct details or decline the order and return any payment received without undue delay. You are not required to accept a revised price. Once a contract has been concluded, any amendment or cancellation must have a lawful basis or be agreed with you; we do not reserve an unrestricted right to rewrite it.
Before submitting an order, you can review and correct the details presented in the ordering process. Please contact us promptly if you notice an error afterwards.
An automated message that only acknowledges receipt of an order is not our acceptance unless it expressly says that the order has been accepted. We accept an order by sending an express acceptance confirmation. If we dispatch the goods first, acceptance occurs no later than dispatch.
For orders made through a quotation, the quotation and accompanying information explain the acceptance step, specification, total price, payment arrangements and delivery terms. A payment link is a payment method, not a substitute for that information. Any acceptance expressly made in our correspondence remains effective.
We may decline an order before acceptance for a genuine stock, payment, delivery-eligibility, legal or obvious listing-error reason. We will inform you without undue delay and return any payment received for an order we do not accept. Payment authorisation or capture does not entitle us to retain money indefinitely without accepting or declining the order.
After acceptance, changes require agreement or another applicable legal right. Your consumer cancellation, withdrawal, non-delivery and conformity rights remain available.
Available payment methods are shown during checkout or in the payment information supplied with a quotation. E-shop orders are payable in full unless a different payment schedule has been expressly agreed before purchase.
Where a deposit arrangement applies, the deposit, balance, due dates and any relevant cancellation conditions are stated before acceptance. A deposit is not automatically non-refundable in every circumstance. Statutory refunds and remedies remain available.
Payment providers may require authentication or other security checks. Do not send card numbers, security codes or online-banking passwords by email or chat. If a payment appears to fail but your account shows a charge or authorisation, contact us before making repeated attempts.
A payment-provider delay or technical failure does not remove our responsibilities as seller. We will investigate duplicate or disputed payments and make any refund required. An order status or reservation message is not a substitute for confirmation that payment has actually been received.
Stock and lead-time information relates to the selected product and configuration. A product shown as available to order is not necessarily available for immediate collection. Wait for a collection confirmation before travelling to a showroom.
We deliver within the timeframe agreed for your order. Where no delivery period has been agreed, delivery is due without undue delay and, for consumer sales, no later than 30 days after the contract is concluded. Longer manufacturing or replenishment periods must be agreed before purchase.
If we cannot meet an agreed delivery period, we will explain the position and the available next steps. Where applicable, you may require delivery within an appropriate additional period and terminate if delivery does not occur. You may terminate without allowing an additional period where the law permits, including refusal to deliver or failure to meet an essential agreed deadline. Payments due back following termination will be reimbursed without undue delay.
The Shipping & Delivery Policy explains supported destinations, services, collection and access requirements. The service purchased for your order determines whether delivery is to an address, a locker or a specifically agreed collection point.
Please provide accurate contact and address information and tell us about access restrictions relevant to the service. Additional handling, storage or redelivery charges require a lawful basis and appropriate disclosure or agreement. We do not automatically charge you for a failure caused by us or our delivery contractor.
For consumer deliveries through a service we offer, risk of loss or damage passes when you or a person nominated by you, other than the carrier, takes physical possession. Handover to a carrier or arrival at our delivery partner’s warehouse does not, by itself, transfer that risk. The statutory exception may apply where you independently commission a carrier which we did not offer.
Contact us promptly to request a change or cancellation. For an eligible consumer distance purchase, you can exercise withdrawal before delivery as well as during the applicable period after delivery.
Genuinely personalised goods or goods made to your individual specifications may fall within the statutory withdrawal exception. The relevant individual specification and exception must be identified before purchase. A product does not become exempt merely because it is ordered from a supplier, has a long lead time or involves selecting a standard catalogue size, colour or offered configuration.
For genuinely exempt goods, we will consider a requested cancellation or alteration and explain what can be agreed. A separate, more favourable cancellation promise will be honoured. Any proposed charge must be lawful and explained; cancellation of an exempt order does not automatically justify retaining every payment regardless of the circumstances.
An exception to change-of-mind withdrawal does not remove rights concerning faulty goods, incorrect supply, non-delivery or other failure to perform the contract.
Eligible consumer distance purchases have a 14-day withdrawal right without a requirement to give a reason. This includes a standard product not suiting your preferred size, fit, appearance or comfort, provided the right applies to that purchase.
The Returns & Refunds Policy explains notification, return deadlines, packaging, direct return costs, permitted inspection and refunds. You do not need our permission or a return-authorisation number to exercise a statutory withdrawal right.
You bear direct change-of-mind return costs only where we supplied the required information before purchase. For goods that cannot normally be returned by post, this includes the required return-cost information. Ordinary parcel rates must not be treated as the return price for an assembled chair or other excluded bulky item.
For withdrawal from a whole order, reimbursement includes standard outbound delivery as required by law. Reasonable inspection is permitted. Any reduction for diminished value must be legally recoverable, reflect actual loss and be supported by evidence; there is no automatic restocking deduction.
Goods must conform to the contract. Consumer statutory rights against Studio Office exist independently of any manufacturer’s commercial warranty. New consumer goods carry at least the minimum legal conformity protection applicable to the purchase.
Where goods are faulty, incorrectly supplied or otherwise non-conforming, we provide the remedies required by applicable law, including necessary costs. The detailed procedure is in our Warranty & Service Policy.
Damage actually caused by misuse, an incompatible alteration or failure to follow appropriate instructions may fall outside the relevant protection. An unrelated modification or a general allegation of misuse does not automatically remove all statutory rights. A request to report visible damage promptly is not a shortened legal claim deadline.
Where a separate service contract carries a consumer withdrawal right, the usual 14-day period runs from conclusion of that service contract. We do not start chargeable performance during that period on the basis of a preselected consent.
If you expressly request early performance after receiving the required information and then withdraw, a proportionate amount may be payable for the service actually supplied where the law permits. Loss of withdrawal for a fully performed paid service requires the applicable express consent and acknowledgement. An appointment, delivery or assembly does not automatically waive withdrawal rights in goods.
Follow the instructions, load limits, maintenance guidance and safety notices supplied for the product. Contact us when instructions are missing or unclear. Do not dismantle gas lifts, electrical components or other mechanisms not designed for user servicing.
If you believe a product may be unsafe, stop using it where appropriate and contact us promptly. These precautions do not transfer our product-safety obligations to you or limit statutory remedies.
Keep account credentials secure and contact us promptly about suspected unauthorised use. Do not use the website to commit fraud, interfere with its security, misuse personal data or submit unlawful material.
We may take proportionate security measures where reasonably necessary, including restricting an affected account. An account restriction does not cancel an existing lawful claim, prevent a valid withdrawal notice or entitle us to retain a refund that is due.
Website photographs, text, trademarks and other material belong to their respective rights holders. You may use the information to consider and manage a purchase. Other reuse requires permission unless permitted by law.
Reviews and submitted material must be lawful and must not disclose someone else’s private information without a proper basis. Honest criticism is not prohibited. Any permission to display a review is limited to the use explained when the review is submitted; submitting a service enquiry does not automatically give us permission to use it in advertising.
Third-party links and payment or carrier services may have their own terms. Those terms do not replace our obligations to you under the purchase contract or mandatory consumer law.
We are responsible for breaches of our obligations to the extent required by applicable law. Nothing in these terms excludes or restricts liability or a remedy that cannot lawfully be excluded or restricted, including applicable consumer, product-safety, personal-injury, fraud and data-protection rights.
Using a manufacturer, carrier, installer or payment provider does not automatically remove our responsibility. There is no general rule limiting every consumer claim to the product price.
Where an event outside our reasonable control affects performance, we will explain the effect and take reasonable steps to address it. Such an event does not remove statutory rights to delivery, termination or reimbursement. You and we remain entitled to rely on any defence or remedy available under applicable law.
Contact info@takis.com, call +357 22 874444, or write to our customer-service address. Include sufficient information to identify the purchase and explain the issue. An order number is helpful but is not the only acceptable proof of purchase.
We will review the complaint and explain our response. Our internal complaint process does not suspend your legal deadlines or require you to give up a statutory remedy.
You may seek assistance from the Cyprus Consumer Protection Service or, for an eligible cross-border consumer dispute, the European Consumer Centre in your country. Where applicable law requires information about an appropriate alternative dispute-resolution body after an unresolved complaint, we will provide it on a durable medium and explain whether we will participate. These terms do not require you to accept arbitration or give up access to a competent court.
These terms are governed by Cyprus law. A consumer retains any mandatory protection of the law of their country of habitual residence which applies to the contract. In particular, choosing Cyprus law does not automatically remove protection applicable to a consumer in Greece.
Nothing requires a consumer to bring proceedings exclusively in Cyprus or removes a competent forum available under applicable law.
The version supplied for your purchase applies to that purchase, subject to mandatory law and any valid later agreement. Changes published afterwards do not retrospectively add charges, shorten rights or replace a more favourable binding arrangement.
If a provision is unenforceable, it does not remove the rights granted by applicable law or automatically invalidate the remaining lawful provisions. A failure to enforce a right on one occasion does not automatically waive it on another occasion.
Studio Office | Takis Charalambous & Co Ltd
19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus
Email: info@takis.com
Telephone: +357 22 874444
