Warranty & Service

Версия политики: 14 сентября 2026 года

1. Your legal guarantee

Goods supplied by Studio Office must conform to the contract. This includes the agreed description, quantity, quality, features and any particular purpose we accepted, together with the other requirements imposed by applicable law.

New consumer goods carry at least the applicable two-year minimum legal conformity protection, starting from delivery. Studio Office remains responsible as seller. A manufacturer’s commercial warranty is additional and does not replace those rights.

These provisions concern conformity, not an unrestricted satisfaction guarantee. A preference about a chair’s fit or comfort does not, by itself, establish a defect. The separate Returns & Refunds Policy explains change-of-mind withdrawal, including poor-fit returns.

2. How to report a problem

Email info@takis.com or call +357 22 874444. Explain the issue and provide enough information to identify the purchase. An order reference, product model, serial number and photographs can help where available, but an original receipt or a particular photograph is not the only possible evidence.

Report visible transport damage or missing items promptly, preferably within seven days. This is a practical request, not a deadline that removes statutory protection. The legal guarantee does not end when the ordinary change-of-mind return period expires.

Stop using a product when continuing may be unsafe or cause avoidable further damage. Contact us for guidance rather than dismantling gas lifts, electrical components or other mechanisms not intended for customer servicing.

3. Assessment and remedies

We will assess the issue and explain the applicable remedy. Where the legal conditions are met, remedies include repair or replacement, and in the circumstances provided by law a proportionate price reduction or termination and refund.

A repair or replacement required under the legal guarantee is supplied free of charge, including necessary transport, labour and materials. Where applicable, necessary removal and reinstallation obligations are also included. We will explain practical collection or inspection arrangements rather than automatically require you to pay change-of-mind freight.

A reasonable inspection may be needed to identify the problem. It must not be used to impose an unjustified delay, an automatic fee or an unlawful reversal of the applicable burden of proof. We will not perform an optional chargeable repair without explaining the price and obtaining your agreement.

4. Specific Cyprus consumer protections

Where Cyprus conformity rules apply, repair or replacement must be completed within a reasonable period, ordinarily no more than 25 days after notification of the lack of conformity, unless you expressly agree to an extension. It must not cause significant inconvenience, taking account of the nature of the goods and their purpose.

Where serious non-conformity becomes apparent within 30 days of delivery, the specific Cyprus rights to reject and terminate the contract or seek immediate replacement apply under their legal conditions. Other rights to price reduction or termination remain available where the relevant conditions are met.

This explanation does not reduce more favourable mandatory protection applicable to a consumer in Greece or another country whose law protects the purchase. We apply the law relevant to the contract rather than treating a manufacturer process as the only remedy.

5. Manufacturer commercial warranties

Some products have a manufacturer’s additional commercial warranty. Duration, covered parts, exclusions, territory, transferability and any proof-of-purchase conditions depend on the particular warranty supplied for the product.

Many Herman Miller products have a 12-year commercial warranty, subject to the manufacturer’s terms and product exceptions. This is not a statement that every product or component sold by Studio Office has identical 12-year coverage. Ask us for the applicable warranty information for your model.

A requirement in a commercial warranty does not automatically remove separate statutory rights. You do not have to exhaust a manufacturer process before raising a statutory claim against Studio Office.

6. Wear, misuse and modifications

A legal guarantee concerns non-conformity, not every instance of wear, accidental damage or a later change in personal preference. Damage actually caused by misuse, overloading, an incompatible alteration or failure to follow appropriate care instructions may fall outside the relevant protection.

An unrelated repair, an accessory or an allegation of misuse does not automatically cancel every legal right. The cause of the particular problem and the applicable law must be considered. We will explain any refusal of coverage rather than rely on a blanket “all warranties void” statement.

7. Paid repairs and spare parts

Contact us to check whether a paid repair or spare part is available outside the relevant protection. We will explain availability, price and expected timing before you agree. A paid repair offer does not replace a free remedy where you are legally entitled to one.

8. Complaints and contact

If you disagree with an assessment, write to info@takis.com with the purchase information and the reasons for your concern. Our complaint procedure does not remove statutory remedies, access to a competent court or rights to seek consumer assistance.

Studio Office | Takis Charalambous & Co Ltd
19 Vyzantiou Street, Strovolos, 2064 Nicosia, Cyprus
Telephone: +357 22 874444